Released on: March 18, 2008, 3:42 am

Press Release Author: Telesoft Technologires

Industry: Telecommunications

Press Release Summary: Telesoft Technologies today announced at Convergence India
Exhibition & Conference, a best-of breed alliance to drive next generation IVR
solutions to the India market. Telesoft Technologies' high density carrier grade
OKEFORD Media Platform, along with telisma's open platform multi-language Automatic
Speech Recognition (ASR) software, teliSpeech and Vicorp's xMP tools for simple
drag-and-drop VoiceXML service creation combine to deliver fast time-to-market,
multi-tenanted carrier grade IVR services capable of handling large call volumes in
multiple languages.


Press Release Body: New Delhi, India - 18 March 2008: Telesoft Technologies today
announced at Convergence India Exhibition & Conference, a best-of breed alliance to
drive next generation IVR solutions to the India market. Telesoft Technologies' high
density carrier grade OKEFORD Media Platform, along with telisma's open platform
multi-language Automatic Speech Recognition (ASR) software, teliSpeech and Vicorp's
xMP tools for simple drag-and-drop VoiceXML service creation combine to deliver fast
time-to-market, multi-tenanted carrier grade IVR services capable of handling large
call volumes in multiple languages.

Limitations of old style Interactive Voice Response (IVR) systems currently deployed
mean that they will have to be upgraded (often replaced) to support new open
standards such as VoiceXML complemented by Eclipse based tools. This best-of-breed
alliance allows telecom call centers a migration strategy to adopt the next
generation IVR systems whilst keeping current assets to their useful end-of-life.

Telesoft Technologies' OKEFORD Media Platform is a carrier-grade IVR system,
handling 3360 simultaneous calls in a single 5U chassis, making it the most powerful
IVR for its size on the market today. Designed to handle the high call volumes of
network operators and large call centers, each unit handles up to 500,000 call
attempts per hour. Connecting into current TDM and next generation IP networks makes
OKEFORD Media Platform both flexible and future proof.

TeliSpeech, telisma's ASR software software supports 10 Indian languages, covering
89.5% of the 1.2Bn population. Languages covered include: Indian English, Hindi,
Gujarati, Marathi, Punjabi and Bengali Kannada, Telugu, Tamil and Malayalam. Vocal
interaction is particularly important to the Indian market where speech, rather than
the written word, is often preferred. TeliSpeech's natural language technology picks
out the keywords in an utterance and correctly directs a call allowing a more
natural interaction for the user.

Vicorp's xMP service creation environment with its easy-to-use graphical interface
allows voice services to be quickly built, tested and deployed. With open interfaces
and multi-tenancy support, the xMP tools abstract code level complexities yet can
build complex speech libraries and services that can be easily re-used. The xMP
Console enables service operators to simply update and manage remote applications
whilst xMP Reporter provides a strong set of logging/reporting functionality from
services deployed on the IVR.

Together the three products provide a best-of-breed next generation IVR platform
that can handle the complexities of the Indian market, both in terms of diverse
language support and high traffic volume, value added services generate as well as
allow fast adoption of new services. The partnership will address business needs
that drive self service automation (both speech and video) to a changing market in
India.


Product applications with automated speech recognition and response include:
. Customer Care for Bill Payment
. Automated Information Points
. Mobile Top-Up Services
. Information: Stocks, Flights, Weather, Banking, News
. Infotainment: Ring Tones, Astrology, Matrimony Services, Contests, Games

About Telesoft Technologies
Telesoft Technologies (a UK based company, www.telesoft-technologies.com) is focused
on providing reliable and cost-effective Telecommunications, Monitoring, Homeland
Security and Intelligence solutions. Its products solve inter-working connectivity
problems and provide applications valued by telecom operators and customers. More
than 250 operators use Telesoft telephony products in fixed, 2G, 3G mobile and IP
networks in over 100 countries.

Web Site:
http://www.telesoft-technologies.com/articles.asp?strAreaNo=2007&intElement=4395

Contact Details: For more information, please contact:
Tim Daniels (Telesoft Technologies)
Product Marketing Manager
Tel: +44 1258 486 518
Email: tdaniels@telesoft-technologies.com

Note to Editors:
1. The Telesoft Technologies name, the Telesoft Technologies logo, and OKEFORD are
trademarks or registered trademarks of Telesoft Technologies Ltd. All other brand or
product names may be trademarks or registered trademarks of their respective
companies.
2. A high-resolution photo of the OKEFORD3500 Media Platform is available on request.